Privacy policy

Last updated: 26 October 2026

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase on https://shop.blanks.bg (the “Shop”), use https://blanks.bg, or otherwise communicate with us (together, the “Services”). The Shop is powered by Shopify. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls for the collection, processing and disclosure of personal information.

By using the Services you acknowledge that you have read this Privacy Policy.

1. Data controller

The data controller is:

BLANKS Ltd. (БЛЕНКС ЕООД)
UIC / EIK: 206530826
VAT No.: BG206530826
Registered office and management address: 17 Mila Rodina Street, apt. 4, Triaditsa District, 1408 Sofia, Republic of Bulgaria
Email: info@blanks.bg
Phone: +359 888 222 517

BLANKS Ltd. is the official sales agency of TB International GmbH for Bulgaria and Greece. Contracts and personal-data processing on the Shop are with BLANKS Ltd., not with TB International GmbH.

2. Personal information we collect

Depending on how you use the Services, we may collect:

  • Contact details — name, billing and shipping address, phone number and email address.
  • Account information — username, password and preferences, if you create an account.
  • Transaction information — items viewed, added to cart, purchased, returned or cancelled, and past orders.
  • Payment details — processed by Shopify and payment providers; we do not store full card numbers.
  • Communications — information you include when you contact us.
  • Device and usage information — IP address, browser, device identifiers and how you use the Services, including cookies and similar technologies.

3. Sources

We collect personal information directly from you, automatically through the Services (including cookies), from service providers acting for us (including Shopify), and from partners when you ask us to or when the law allows.

4. How we use personal information

We use personal information to:

  • perform the contract — take orders, take payment, fulfil and ship, handle returns and provide customer support;
  • comply with legal obligations — accounting, tax, consumer-protection and responding to lawful requests;
  • pursue legitimate interests — keep the Services secure, prevent fraud, improve the Shop, and, where permitted, send B2B or existing-customer communications about similar products;
  • marketing — send promotional messages where we have consent or another lawful basis; you can unsubscribe at any time.

5. Recipients

We disclose personal information only as needed:

  • Shopify and its subprocessors, which host the Shop and process checkout, payments, accounts and store analytics;
  • payment providers shown at checkout;
  • carriers and fulfilment partners for delivery and returns;
  • professional advisers, accountants and authorities where required by law;
  • a buyer or successor if we transfer the business.

We do not sell your personal information.

6. Relationship with Shopify

The Shop is hosted by Shopify. Information you submit is transmitted to Shopify and may be processed in countries other than Bulgaria. Shopify also uses information from your use of the Shop to provide and improve its services. For that processing Shopify may be an independent controller. See the Shopify Consumer Privacy Policy and privacy.shopify.com.

7. Cookies

We use cookies and similar technologies that are necessary for the Shop to function (cart, checkout, language, security) and, where you accept them, for analytics or marketing. You can change cookie preferences in the banner on the Shop or in your browser settings. Blocking necessary cookies may prevent checkout from working.

8. Retention and security

We keep personal information only as long as needed for the purposes above — typically for the life of the account or order, plus the statutory periods for tax, accounting and consumer claims (usually up to 5 years under Bulgarian law, longer where a claim is pending). No security measure is perfect; we use appropriate technical and organisational measures and ask you not to send sensitive data over unsecured channels.

9. Your rights

If you are in the EU/EEA or the United Kingdom you may request access, rectification, erasure, restriction, portability, and object to processing based on legitimate interests or to direct marketing. Where we rely on consent, you may withdraw it at any time without affecting prior processing. To exercise these rights, email info@blanks.bg. We may need to verify your identity. We will not discriminate against you for exercising your rights.

10. Complaints

Please contact us first. You also have the right to lodge a complaint with the Commission for Personal Data Protection of the Republic of Bulgaria (КЗЛД), www.cpdp.bg, or with the supervisory authority in your country of residence.

11. International transfers

Personal information may be transferred outside Bulgaria and the EEA, including to Shopify. Where required, transfers rely on an adequacy decision or Standard Contractual Clauses (or the UK equivalent).

12. Children

The Services are not intended for children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided information, contact us and we will delete it.

13. Changes

We may update this Privacy Policy. The revised version will be posted on this page with a new “Last updated” date.

14. Contact

Questions about this Privacy Policy or your personal information: info@blanks.bg, +359 888 222 517, or 17 Mila Rodina Street, apt. 4, Triaditsa, 1408 Sofia, Bulgaria.